Help & Support

"How Cappeh works"

Locate a Service and Request a Quote
Cappeh provides a vast array of services, and identifying the ideal one for your requirements might initially seem challenging. Nevertheless, Cappeh's search engine is designed to refine your search, assisting you in finding the precise service you need.

How it works

Enter the desired service into the search bar at the homepage's top and click "Search." For visitors not logged into Cappeh, the service can still be typed into the homepage banner and searched accordingly. As you type in the search bar, autocomplete will suggest popular search terms and relevant categories.

For instance, when you enter "logo," suggestions like "logo design" will appear.
After reaching your results page, you'll find several filters at the top. These filters differ based on the Gig category or subcategory. For example, in Graphics & Design, you have filters like "Style," "File Format," and "Service Includes" to refine your service requirements for optimal results.

You have the option to specify your desired budget, delivery timeframe, and any particular Seller criteria to refine your search.
Discover inspiration and locate the ideal Seller for your required service!

Search filters

Note: When you apply filters, they will appear above the Marketplace. Click the (X) to remove them. Delivery Time: Filter Sellers based on your preferred delivery timeframe. Budget: Narrow your search within two desired price ranges. Online Status: Check if a Seller is currently logged into the Cappeh website or mobile application in real-time. Seller Level: From a new Seller to a Top Rated seller.

Still can't find what you need?  

Cappeh's brief creation process utilizes AI to assist you in crafting a professional project brief, ensuring your project goals and requirements are clearly communicated.
Post your project brief, and receive customized offers from relevant Sellers. Review the offers, make your decision, and achieve the results you desire.
Discover more about the new brief creation process with personalized offers for clients.
 

I found a seller I like, how do I get a quote?

The 'Get a Quote' feature allows you to reach out to Sellers with specific details about your order, including your preferred delivery timeline. This information is crucial for Sellers to create a personalized quote for you. Once prepared, the Seller will send a customized offer directly to your inbox.
Note: 'Get a Quote' requests are limited to certain categories and are optional for Sellers. Therefore, this option may not be visible on a Seller's profile. It is advisable to communicate with the Seller before proceeding with a purchase to ensure all questions, requirements, and concerns are addressed before any transaction occurs.

How to use the Get a Quote feature

Browse available Gigs by examining the thumbnails on the homepage or within specific categories and subcategories. If you know a Seller's username, you can also visit their profile directly. After logging in, select the desired Seller's Gig from the homepage or category/subcategory listings to place an order. Select "Get a Quote" either on the Seller's profile or the Gig page. Provide a detailed description of the specific service you require and attach any pertinent files (up to 1GB). This information will assist the Seller in meeting your specific needs.
Choose the particular criteria for your order. For instance, you may specify gender, language, age range, purpose, accent, etc. This step is optional and will depend on the kind of service you need.
Specify the expected delivery time for the service once the order is placed.
Indicate your budget for the requested service (optional).
Click Submit request.
The Seller will review your request and respond with a tailored quote (custom offer). You have the option to either decline or proceed with the purchase.
Unable to find the service you need?
Our Customer Success team is available to assist you. Please contact us at yournextproject@Cappeh.com 

"Personalized offers for Sellers"

El sistema mejorado de Cappeh proporciona informes relevantes, conectándote directamente con clientes de alta calidad cuyos proyectos se alinean perfectamente con tu experiencia.
Así es como mejora tu experiencia como Seller:
Visibilidad dirigida: Nuestro algoritmo inteligente analiza tus habilidades y experiencia, asegurando que tu perfil llegue a los clientes que necesitan exactamente lo que ofreces.
Gestión sin esfuerzo: Crea una oferta atractiva que resalte tus capacidades y te permita un mejor control sobre las solicitudes de los clientes.
Un flujo de trabajo optimizado: El nuevo sistema de informes prioriza a los clientes cuyos proyectos son un ajuste perfecto, ahorrándote tiempo y energía valiosos.

How it works 

The client will provide a detailed project brief outlining their requirements and expectations. An AI tool assists our clients in creating precise, structured briefs to ensure a comprehensive understanding of their needs and expectations.
Each brief is carefully aligned with your expertise, pricing, and professional background. As one of the selected Sellers to receive these briefs, consider crafting an exceptional proposal to distinguish yourself.
You will receive the brief through the following channels:
The "Briefs" page under the "Your matches" tab
Via email
In-app notification
Tip: You can easily see the number of other Sellers who have submitted offers for a specific brief.

Note: For high-value projects, a dedicated Cappeh Pro representative will personally manage the brief and support Sellers and clients to ensure an optimal match.
Examine the request and select "Create an offer" if you are interested, or "Not Interested" if you wish to decline. If you have inquiries about the brief or need additional information to craft a custom offer, click on 'Ask questions.' Be aware that declining a brief does not affect your performance metrics. Before submitting an offer, it is advisable to thoroughly review the brief and client details. When responding to a brief, include an introduction in your response. We suggest detailing your relevant experience and offering any information that may assist clients in making an informed decision.
When crafting a custom offer, select your preferred payment method (recommended options include):
Single Payment: Obtain full payment following the completion of each order.
Subscription: Receive automatic recurring payments post each order completion.
Milestones: Acquire payments incrementally through project-specific milestones.
Hourly: Be compensated weekly based on the hours worked, providing flexibility.
Following your response submission, you can monitor its status in the "Responses Sent" tab. Once the client accepts your offer, you will receive a notification via email.
 Ensuring the delivery and completion of an order. 
Tips and best practices 

To enhance client influence, develop proposals that cater directly to the particular requirements of each brief. Refrain from employing generic templates to ensure a more customized response.
Thoroughly examine and read every brief.
If certain briefs seem unrelated, feel free to decline them. This action will not hinder the flow of briefs you receive but will instead help refine your matches.
You have the opportunity to modify your notification settings according to your preferences. When responding with "ask questions," clients anticipate receiving inquiries specifically pertinent to the brief.

Cappeh’s do’s and don’ts for sending offers

When submitting an offer on Cappeh, consider the following important guidelines: **Do's** 1. **Adhere to Cappeh Policies and Terms of Service**: Make sure your proposal and any attached files comply with Cappeh's Policies and Terms of Service. **Don'ts** 1. **Avoid sharing sensitive information**: Do not include personal or sensitive details such as contact information, passwords, credit card numbers, Social Security Numbers (SSN), or national identification numbers in your offer request. 2. **Do not misuse the feature**: Refrain from disrupting the user experience with unsolicited messages or attempts to direct traffic outside of Cappeh. By adhering to these guidelines, you can create a professional and compliant offer on Cappeh.

Important: This feature will initially be accessible exclusively on the mobile web and desktop platforms. A version for the mobile app will be introduced at a subsequent time.

FAQs

How are briefs assigned to me?
Sellers receive briefs according to their skills and services. Our system connects briefs with your areas of expertise, focusing on those with a success score of 7 or higher. This ensures that the opportunities matched to you align closely with your skills and experience.

Am I informed if a client declines an offer?
Yes, you will be notified.

What is the validity period for invites?
Each brief is available for Sellers to respond to for a period of 72 hours.

Does declining a brief affect my performance metrics?
No, turning down a brief does not impact your performance metrics. It is recommended to decline non-relevant briefs to ensure you receive more appropriate ones.

Does responding to briefs affect my response rate?
No, responding to briefs does not affect your response rate.

Can I monitor the status of my custom offers?
Yes, the Briefs tab allows you to track the status of your offers, enabling you to manage client responses efficiently in one place.

"Cappeh Pro vs. Cappeh Marketplace: Commonly Asked Questions"

We will explore all essential information regarding Cappeh Pro in contrast to the standard Cappeh marketplace and address your frequently asked questions concerning Cappeh Pro.
To enhance your business with Cappeh Pro, register here now.

General FAQs for Cappeh Pro

1. What are the steps to establish a Cappeh Pro account?

Welcome to our platform! As a new user, you'll need to provide your business email, enter your name, and select a username and password. After this, you will be guided through the onboarding process.
Find out more about how to begin the onboarding and account creation process.

2. Am I required to pay for Cappeh Pro and the supplementary services provided?

Signing up is completely free! To begin your Cappeh Pro experience, please click here.

3.What should I do if I am a Pro user with an existing Cappeh account and have an active Pro feature?

In this scenario, you have two options: 1. Maintain the accounts together (merged) 2. Keep the accounts separate (as two distinct accounts) Note: If you are working as a Seller, maintaining two separate accounts is the sole option.

4. How can I maintain a record of Cappeh Pro Sellers I have previously engaged with?

Members and administrators have the ability to save a Seller to either the shared or personal Seller management page—an area designated for your preferred talent.
Discover more about how to save specific Gigs or Sellers to your customized lists with Cappeh Pro: Lists.

5. Is it possible to update my invoice's billing information if I convert my account?

To update billing information for Cappeh Pro orders and invoices, administrators should navigate to Administration > Billing and payments > Billing information and enter the updated details.

6. Is it possible to maintain the confidentiality of my past purchases from my company?

Indeed, if you decide to upgrade your Cappeh account to a Pro account, any existing orders will be categorized under My Project, which serves as your personal workspace.
For further information on My Project with Cappeh Pro, please visit: My Project.

Cappeh Pro versus Cappeh Marketplace

1. What unique opportunities does Cappeh Pro offer that are not available on the Cappeh marketplace?

Cappeh Pro enables you to: - Monitor all business purchasing activities - Utilize a shared payment method - Collaborate with your team transparently - Save and share preferred Sellers 

2. What are the benefits of using Cappeh Pro?

Cappeh Pro allows you to share a credit card with your team or deposit funds into your business account via credit card or bank/wire transfer.
Administrators have the ability to manage privacy and establish a policy for approving orders made by account members. Additionally, you can collaborate directly with Cappeh Pro Sellers through our project management program.

3. What distinguishes Cappeh Pro from the standard Cappeh marketplace?

Providing a range of options enables you to determine which is most suitable for your needs. The Cappeh marketplace serves all Cappeh clients, offering a wide array of Sellers to accommodate various projects, budgets, and requirements. Conversely, Cappeh Pro caters to Cappeh Pro clients and businesses that require sophisticated solutions, collaboration with select Cappeh Pro Sellers, and advanced billing and ordering capabilities.

4.What changes occur to my Cappeh account when I upgrade to a Cappeh Pro account?

Upon onboarding to Cappeh Pro, you have the options to:
Maintain a separate Cappeh account
Integrate it into your new Cappeh Pro account
Discover more with Cappeh Pro: Setting up your account.

5. What will become of my previous Cappeh orders upon upgrading to a Cappeh Pro account?

When a Cappeh account is upgraded to a Cappeh Pro account, all previously placed orders will be transferred to the Pro account. To access your previous personal orders, click on your profile picture and select "Orders".

Cappeh Pro account responsibilities

1. Is it possible for a member to place orders on Cappeh Pro without obtaining purchase permission from the administrator?

Administrators have the capability to establish spending limits for members, add funds to the account, and designate a billing manager. For further information on billing and administration with Cappeh Pro, refer to: Settings, payments, and billing, and Cappeh Pro: Balance deposits.

2. How can my company foster effective collaboration on the same order or project to function as a cohesive team?

The projects and messaging collaboration tool, exclusively available on Cappeh Pro, are designed to facilitate teamwork on projects.
Through collaboration, you can communicate and work together in an organized manner.
Discover more with Cappeh Pro: Team Collaboration.

3. What is the project tool?

Utilizing the projects tool allows you to establish various project types and provides a tailored experience based on the unique attributes of your projects. Additionally, it assists in managing associated account members, tracking orders, and more.

4. What are the consequences when I resign from my position as an administrator at my company?

Upon stepping down from your admin role (or closing your Pro account), your Cappeh Pro account will convert to a standard Cappeh account. You will retain access to your Pro orders and inbox conversations, although other account members will not have this access. For further details on account roles within Cappeh Pro, please refer to: Managing account members.

5. What occurs when I depart from my company as a member?

Members are unable to directly close a Cappeh Pro account. If they intend to cease their activities on the platform, they must deactivate their Cappeh account by navigating to: Profile Picture > Settings > Account Deactivation.
Note: Upon deactivating as a member, your email address will remain associated with Cappeh and cannot be used anew. To reuse your email address, the account administrator must first remove your registration.

6. How can I utilize my e-mail address again after discontinuing a Pro account?

If the administrator removes a member from the Pro account, the member's account will be automatically deactivated. Subsequently, the member may create a new Cappeh account for personal use, either with the same email address or a different one. Once deactivated, your Cappeh Pro orders will be automatically redistributed among the remaining Pro members, allowing them to access the order page and download order files. Please note that if your account is not removed by the administrator and you decide to leave Cappeh Pro voluntarily, you will not be able to reuse your email address.

7. Is it possible to reactivate my previously closed Pro account?

Due to intellectual property rights and for the business's safety, we do not reinstate closed accounts that were associated with Cappeh Pro.

"Cappeh categories & services"

"Personalized offers for clients"

Utilisez la puissance de la technologie avancée de Cappeh pour vous connecter sans effort avec des freelances de premier plan, alignés sur vos besoins spécifiques et capables de contribuer au succès de votre projet.
Le nouveau processus de création de briefs de Cappeh vous aide à générer un brief de projet professionnel avec l'aide de l'IA, conçu pour garantir que vos objectifs et exigences de projet sont clairement communiqués.
Publiez simplement votre brief de projet et recevez des offres personnalisées de freelances pertinents. Examinez vos offres, faites votre choix et obtenez les résultats dont vous avez besoin.

How it works 

1. Submitting your brief

1.Craft a concise overview of your project, detailing the timeline and budget. For instance: "I aim to develop an e-commerce platform for our upcoming product range, incorporating the latest company branding. The allocated budget is $1,200, and the project should be finalized within 4 weeks."

2.Select "Generate brief," and an AI will transform your description into a professional brief.

3.Examine your brief and consider incorporating additional details relevant to your category, such as website types if you are focusing on website design.

4.Click "Post your brief" to submit your request.
 
2. Distribute your project brief to Sellers.

We will identify the most suitable Sellers who align with the specific description, requirements, and budget range outlined in your brief, and share the brief with them.
Be aware that for projects with specific scopes and budgets, it may be necessary to manually invite Sellers to view your brief. Consequently, you will receive a curated list of Sellers that match your brief’s criteria, enabling you to send your brief to any desired candidates from that list (refer to instructions on how to invite Sellers).

How to Extend Invitations to Sellers

Upon receiving a curated list of qualified Sellers, you can access them through the "Invite Sellers" tab on your briefs page. You have the option to view each Seller's profile to examine their previous work and relevant skills. If you wish to collaborate with a Seller, simply click "Send invitation" to request an offer.

Once you extend an invitation to a Seller, they will receive your request and provide a proposal.
Note: We advise inviting multiple Sellers from your curated list, as this can enhance the likelihood of receiving more customized proposals and expedite finding the most suitable Seller.

3. Receiving proposals

Toutes les offres arriveront dans l'onglet "Offres" pour que vous puissiez les examiner. Vous pourrez ainsi comparer et choisir facilement parmi les propositions regroupées en un seul espace dédié.

By selecting "View offer," you can examine the specifics of each proposal and reach out to the Seller if you have further inquiries.
Note: Certain Sellers may need more information to tailor their offer to your requirements. You can review their queries and respond by directly contacting the Seller through the offer page.

4. Engaging Sellers

Upon selecting an offer that meets your requirements, you may accept it directly through the offer page.
Following your acceptance of an offer from your preferred Seller, you can commence work on the project.
Upon successful completion of the project, ensure to mark your order as complete.
Note: You have the flexibility to engage multiple Sellers for your project by accepting several offers.

How to Access Your Briefs

Upon creating project briefs, they can be accessed on the 'Briefs' page, where their status can be reviewed, and new briefs initiated.
Brief Title: This represents the name of the original request sent.
Status: This indicates the current status of each brief, including options such as live, inactive, hired, rejected, or no invites sent.
Summary: This section provides the number of offers received for the specific brief, including those Sellers hired for the project.
Action: You have the ability to review offers, invite Sellers, or manage your orders.

Brief statuses 

Live: The project brief is now open for proposals from Sellers.
Inactive: The project brief remained inactive for 30 days, with no Sellers being hired.
Hired: At least one Seller has been successfully engaged for the project.
Rejected: Your project brief was not approved as it contravenes Cappeh's Community Standards.
No invites sent: You have received a curated list of Sellers to invite to your project brief but have not sent any invitations yet.

Tips

Please ensure that you incorporate the suggested details into your brief. This will help attract suitable Sellers, ensure they comprehend your requirements, and result in a smoother project and improved outcomes.

Do's and Don'ts for Creating a Brief on Cappeh

When crafting a brief on Cappeh, it is essential to adhere to the following guidelines: Do’s: - Ensure compliance with Cappeh’s Policies and Terms of Service: Your brief and any attached files should fully align with Cappeh’s policies and Terms of Service. Don’ts: - Refrain from sharing sensitive information: Do not include personal or sensitive information such as contact details, passwords, credit card numbers, Social Security Numbers (SSN), or national identification card numbers in your brief requests. - Avoid any objectionable content: Refrain from using adult content, hate speech, discrimination, harassment, or any abusive behavior. By adhering to these guidelines, you can create a professional and compliant brief on Cappeh.

Important: Initially, this feature will be accessible only on the mobile web and desktop platforms. A version for the mobile app will be introduced subsequently.

FAQs

When should I expect to begin receiving offers?

Sellers may require several hours to evaluate your brief and develop a customized proposal for you.

How many offers can I anticipate receiving?

A brief can attract up to five customized proposals from Sellers. This number may vary based on the level of detail in your brief, Seller availability, and the scope of your project requirements. Additionally, inviting Sellers to your brief can affect the number of proposals you receive.

What is the designated response time for Sellers to address my brief?

Sellers are issued invitations that remain valid for a period of 72 hours. Beyond this timeframe, they will no longer have the ability to respond to your brief.

What specific information will be included in the offer?

We request Sellers to present a brief introduction detailing their experience and how it aligns with your requirements. Additionally, they will outline pricing, timelines, and services offered. You have the opportunity to thoroughly review the Seller's complete profile, which includes their skills, experience, portfolio, and client feedback. 
 
In what ways does this feature differ from Cappeh Neo?

Both services are crafted to assist clients in engaging with Sellers who have the appropriate skills for specific projects.
Cappeh Neo is an AI agent that guides you through the search process, helping you refine search results based on your inputs throughout the interaction.
When you submit a project brief, the AI helps you refine it, and once posted, we generate a shortlist of Sellers based on the description, requirements, and budget of your brief—delivering tailored offers from relevant Sellers directly to you. All that remains for you is to assess the offers and select the one that best suits your needs.

How many Sellers can I invite to a brief?

After you receive a curated list of qualified Sellers, you can invite up to 35 Sellers from that list to a single brief.

When does my brief reach inactivity status?

The briefing will become inactive after 30 days if no actions are taken and no Sellers are engaged. Once this occurs, sending new invitations or receiving offers will no longer be possible.

What occurs if I complete the brief fields in languages other than English?

Les résumés ne peuvent être générés qu'en anglais. Si vous saisissez des informations dans une autre langue, un message d'erreur s'affichera. Pour éviter cela, veuillez vous assurer d'utiliser l'anglais dans tous les champs.

What actions should I take if Sellers fail to reply to my brief?

Consider submitting a new brief that adheres closely to the AI recommendations, providing a clearer definition of your project's scope. This should also include aligning your budget and timeline with your objectives, which will enable us to identify more Sellers that meet your criteria. Additionally, our Customer Support specialists are available to assist you in finding Sellers based on your specified requirements.

"Profession-based catalog for clients"

Cappeh's profession-based search feature offers an innovative way to connect you with the ideal Sellers for your projects. The updated catalog view improves your ability to find the perfect Seller for:
Long-term projects: By reviewing professional profiles, you can assess a Seller's experience and fit for your project requirements, ensuring a successful collaboration.
Multi-skilled Sellers: By exploring Sellers based on their professions and skills, you can easily find those who possess the exact combination of expertise needed.
Tailored solutions: Directly engage with Sellers that match your specific criteria. Reach out to discuss your project and receive offers customized to your needs.

How to Find Sellers by Profession 

Search by profession or skills: Enter your search terms, such as "social media manager" or "WordPress developer," into the search bar. You can select additional filters to refine your results.
*Currently, the new profession-based catalog is available only for specific searches and categories.

Note: To browse by 'Sellers,' ensure to toggle the switches located in the top left section of the page.
Explore Seller profiles: View detailed profiles that highlight each Seller's expertise, portfolios, featured clients, reviews, and additional information like certifications and education.
Connect and get quotes: Once you identify a Seller you want to collaborate with, contact them directly to discuss your project requirements and receive a customized offer.

Note: If the Seller provides predefined services related to their profession, these will also be listed on their profile.

FAQs

How does the new profession-based catalog work?

The new experience allows you to search for Sellers based on their professions and skills, ensuring you find professionals who can meet the needs of your project.

How can I find the new catalog?

The new profession-based catalog is accessible when using the search bar. (It is not yet available when browsing through the top navigation.) Currently, Sellers can add professions in a select number of categories on Cappeh, but more will be gradually added.

How does the new catalog improve my ability to evaluate Sellers and make informed hiring decisions?

Long-term and bespoke projects often require custom needs that do not always fit into a predefined service. This new catalog provides direct access to Sellers with the expertise and capability to meet your unique requirements, allowing you to review their past projects, reviews, and the skills most relevant to your search criteria. This ensures you have all the necessary information to make informed hiring decisions confidently.
Are the details shown under each profession tab (ratings, reviews, orders, experience) based solely on the Seller's work within

that specific profession on Cappeh?

Certainly! The details under each profession tab (including ratings, reviews, orders, and experience) specifically pertain to the Seller's work in that profession on Cappeh. Consider it a curated view of their pertinent skills and experience. Additionally, you can visit the 'Overview' tab to access aggregated information for each Seller.

I prefer exploring by service categories and searching for individual offerings. Is it still possible to access the original "services" view on Cappeh?

Certainly! Here's the rewritten content: "Indeed! This new catalog supplements the existing services catalog on Cappeh, which will remain available. You can effortlessly switch between the Seller and services views using the new toggle located at the top left section of the page."

"Working with agencies on Cappeh"

At Cappeh, we understand that businesses frequently seek dependable, proficient, and scalable service providers for their long-term projects and continuous outsourcing requirements. Recognizing the challenges in distinguishing between Sellers and agencies, we are implementing solutions to assist businesses in more effectively identifying and selecting agencies.

What is an agency?

An agency is akin to a company that delivers professional services through a unified entity, equipped with a diverse set of skills and extensive experience, thereby offering a comprehensive array of services and solutions. Unlike Sellers, agencies have the capacity to handle multiple large-scale projects and clients concurrently, allowing for scalability.

Identifying an Agency

To address the issue of identifying agencies, we are implementing several tools to enhance the user experience.

1. New agency identification card

Nous introduisons une toute nouvelle carte d'agence dans nos listings. Lorsqu'un client recherche ou explore un service, il trouvera une nouvelle carte d'agence qui le dirigera vers la page de l'agence. Cette carte contient des informations pertinentes sur l'agence. Cette carte se reconnaît à sa taille (deux fois la taille d'une carte de prestation).
Nous avons également mis à jour le design de la carte de prestation standard. Si vous souhaitez identifier rapidement une agence, vous pouvez rechercher le nouveau préfixe "Nous sommes" dans le nom du freelance.

2. Agency Page

The agency page is a newly introduced section that delivers comprehensive details about an agency, assisting businesses in making informed decisions. This page offers insights into the agency's personnel, team dynamics, core values, areas of expertise, and previous projects.

3. New entry point

The Navigation bar and Category page now feature new entry points for agencies, enhancing the search and browsing experience. These tools help businesses refine their choices and locate agencies that meet their project needs. This page showcases the updated browsing experience and provides a novel method for discovering agencies.

4. Filter

An improved filter titled “Seller type” has been introduced to enable our customers to efficiently filter and locate agencies. These tools are designed to assist businesses in refining their choices and discovering agencies that meet their project criteria. Presently, Cappeh is expanding its offerings to include agencies in the Digital Marketing, Programming and Tech, Graphics & Design, and Video and Animation sectors. Additional categories will be incorporated, so please stay tuned for updates in the coming months.

Advantages of Selecting an Agency

Collaborating with an agency on Cappeh offers numerous benefits: - Access to a comprehensive suite of services through a single entity. - Capability to manage large-scale projects. - Opportunity for further growth and scaling.

Processus de vérification de l'agence

To guarantee the reliability and competence of agencies on our platform, we are instituting a rigorous vetting procedure. This initiative seeks to uphold the quality of services provided by agencies and cultivate a trustworthy environment for businesses.

Travailler avec des freelances

The newly developed agency tool offers an additional option for your projects while maintaining the current functionalities for Sellers. You are encouraged to collaborate with the most suitable Seller for your needs, whether they are independent or part of an agency.

Scheduling a meeting 

One advantage of collaborating with an agency is the availability of a meeting scheduling tool. Agencies typically manage larger projects that necessitate video meetings to ensure project alignment. This meeting is complimentary, and we encourage you to engage with your Seller prior to the commencement of the project.

"Cappeh Neo for clients"

Nous comprenons qu'associer les clients avec les freelances adéquats peut être difficile. C'est pourquoi nous avons créé Cappeh Neo, notre agent d'IA dédié à aider les clients à trouver les freelances idéaux possédant les talents et services adaptés pour des projets spécifiques.
Les clients n'ont plus besoin d'être experts à la fois dans le domaine et dans les options de recherche de Cappeh – Cappeh Neo traduit les besoins en descriptions de projets claires, guidant les clients tout au long de leur processus, et offrant aux entreprises la tranquillité d'esprit nécessaire pour développer leur activité avec l'aide des talents appropriés. 

How does the process function?

Cappeh Neo provides our clients with the ability to refine their selection of Sellers. By engaging in a dialogue, Neo swiftly comprehends your specific requirements. Communicate what you need in your own words, and Neo will pose follow-up questions to gather further details to identify the ideal Seller. Neo can be utilized in two distinct ways.

Option 1

Consult with Neo to receive Seller recommendations tailored to your specific requirements. To optimize Neo's performance, please provide detailed information in your conversation. Neo will subsequently propose an appropriate Seller for you. Should you wish to explore additional Seller options via Cappeh Neo, you may continue your search.
Upon logging into your Cappeh account, you can initiate a conversation with Cappeh Neo through two methods:

a. On the main homepage, select the banner labeled "Talk to Cappeh Neo."

b. In your inbox, choose "Engage with Cappeh Neo."

1.Please specify the type of service you require. For instance: "I need a business plan for my startup."

2.While engaging in a conversation with Neo, it will suggest various options and pose follow-up questions to refine your request. These inquiries may pertain to your budget, style, design, and other preferences.

3.Once you have completed the process, Cappeh Neo will display the most suitable match. From this point, you have the following options available.

a. Select "Request a Quote" to submit your inquiry to the Seller.

b. Should you wish to explore alternative Sellers or services recommended by Cappeh Neo, please click "Show me another option" to view additional choices.

c. Distribute a brief to several Sellers with a single click.

4.Upon receiving the request, the Seller can respond with a proposal. Should additional information be necessary, you may continue to discuss the requirements with the Seller from this stage onward.

Si necesita más tiempo o debe ausentarse, puede reanudar su conversación más adelante. Los chats se etiquetan automáticamente con un asunto acorde a la conversación, para que los clientes puedan encontrarlos fácilmente más tarde.

Option 2

Please utilize the search bar to input your search criteria.

When you utilize the search bar and examine the associated Gigs on the search results page, the Cappeh Neo chat will appear on the left side of your screen. Communicate with Neo regarding what you are seeking.

You may provide Neo with additional details about your request, and Neo will respond with follow-up questions to assist in refining your search.

The catalog results displayed on the right side of the screen will be automatically updated based on your specifications.
Once you identify services that meet your criteria, you can select the Gigs that match your requirements to view their complete details.

FAQs

1.How are Sellers selected?

There are two methods to utilize Neo for locating a Seller.

Option 1. Based on the specifications you provided, Cappeh Neo will recommend a highly qualified Seller.

Option 2. By utilizing the search bar and supplying Neo with your project specifications, Neo will generate a list of Gigs that align with your criteria. You can then choose the Seller and Gig that best fulfill your requirements.

2."Once I have submitted my brief, what should I anticipate?"

Upon submission of the request, we will notify the Seller. They may reach out to you for additional details if required, or they might provide you with a customized offer directly.

3."How can I confirm that my Neo request has been received by the Seller?"

Upon dispatching a request to the Seller via chat, a direct link to the inbox conversation is generated, indicating the successful receipt of your brief by the Seller. The Seller will reply to your message upon reviewing it. Subsequent to mutual agreement, they may finalize the project’s pricing and scope within the inbox and offer a tailored quote.

4.How quickly can I expect to receive proposals from Sellers?

We are unable to specify an exact timeline for when you will receive proposals, as response times can vary among Sellers. It is advisable to inform Cappeh Neo of your deadline to help identify the Seller who can best fulfill your requirements.

5.May I cancel my Neo request?

Currently, there is no obligation. Please be aware that no commitment is made until you proceed with an order.

6.May I submit a Neo request through the Cappeh app?

This feature is currently under development and not yet available on the mobile app.

7.What is the distinction between posting a project brief and using Cappeh Neo?

Both services are crafted to assist clients in connecting with the perfect Sellers who offer the appropriate skills for particular projects.

Cappeh Neo is an AI agent designed to assist you during the search process by helping filter search results based on your input throughout the discussion.

Upon posting a project brief, AI assists in refining your submission. Once it's posted, we curate a shortlist of Sellers aligned with your brief’s description, requirements, and budget, delivering personalized offers from suitable Sellers directly to you. Your task is simply to assess the offers and select the most appropriate one.

"Photography and related services"

Initially, when we launched these photography services, they were niche offerings. We categorized them under Video & Animation, where they experienced significant growth. To accommodate the increasing demand, we have established a dedicated section for them.
All photography services provided—Product Photography and Local Photography—are now sorted into more specialized subcategories based on the specific type of photography service you require.
You now have the option to hire a photographer to shoot at your preferred location.
Disclaimer: The full rights to the photographs provided are retained by the buyer—unless otherwise specified in the Gig. We also recommend that both parties discuss and understand any location licenses and talent release forms—if necessary for the Gig.
Sellers, if you intend to restrict the rights to your photos, please specify this in your Gigs, custom offers, and/or custom orders.

Product Photographers

Obtain professional photographs of your products for eCommerce or social media campaigns, taken by a photographer at a location of your choosing—whether in a studio, outdoors, or on site. Please be advised: It may be necessary to ship your products to the photographer, who will capture the photos and return them to you along with the products.

Fotógrafos de retratos

Obtenez des photos de portrait professionnelles pour votre profil LinkedIn ou d'autres comptes de réseaux sociaux, passeports, photos d'employés et d'équipes, photos de famille, animaux de compagnie, et bien plus encore.

Lifestyle & Fashion Photographers

Whether your brand requires a lifestyle photoshoot for advertising, an eCommerce platform, or fashion and beauty purposes, this category is ideal for you.
This business service offers the option to include casting models for the shoot, should your photoshoot need additional talent.

Real estate photographers

Ensure your property is captured by a skilled professional. This category encompasses photography sessions for residences, Airbnb properties, and real estate listings. Photographers are equipped to capture all elements of the interior and exterior, including architectural details, interior design, gardens, and additional landscapes.

Events photographers

Capture the most memorable moments of your events, including weddings, engagement celebrations, birthday parties, and more.
These photographers are also equipped to cover professional events such as office gatherings, conferences, and team functions.

Food photographers

Exhibit your culinary concepts and entrepreneurial ambitions globally. Food photography is a distinct art form necessitating specialized skills and expertise to capture enticing images. Leverage this service to showcase your cookbook, dishes, food/tableware brand, menu, and/or restaurant. Note: Some providers offer the option to prepare the food.

Scenic photographers

Si busca fotos del horizonte de Nueva York, los canales de Ámsterdam o su playa favorita, estos fotógrafos pueden utilizar sus habilidades para crear imágenes impresionantes de paisajes urbanos, paisajes naturales y más.

Other photography services

If you are seeking personalized or specific photography services not covered by other subcategories, please explore additional photography services.
Besides the photoshoot itself, a critical aspect of photography is the editing and retouching process.
This subcategory allows you to explore unique photography-related post-production services—encompassing everything that occurs after the photoshoot itself.

"Data science and data-related services"

In a world powered by data, Cappeh recognizes that more granular expertise is needed to fulfill buyers’ data requirements to help every business with all their data-driven decisions. 
From data storage solutions to algorithm development and optimization, these niche categories, within the data-centric industry, now stand in their own rights as specialized services in the marketplace. 
Note: Don’t worry, if you’ve used data services on Cappeh in the past, you can still find the same great services, as well as some new ones, in their new home.
Business owners on Cappeh now have further access to data-driven business processes to improve business overall, and Cappeh is the destination whereby to clarify and make these data-driven decisions.

Types of data services offered to buyers:

Learning from prior data (training) 
Predictive modelling
Machine learning
Quantitative measurement 
Regression and Classification techniques and analyses
Algorithm development and application
Many more data orientated services 

So, what are the new subcategories available within the Data vertical?

You’re probably already aware of the existing data-orientated subcategories (Databases and Data Analysis), but be sure to check out the assortment of exciting new capabilities added. The subcategories now, in total, are: 
Databases
Data Processing 
Data Analytics 
Data Visualization
Data Science
Data Entry 
Other

Breaking the data down

Databases

This subcategory offers services relating to the planning and design of data storage solutions including the integrity and optimization of the data structure and architecture. Further services within this domain include: 
Writing and improving database queries for a multitude of databases (SQL, NoSQL, etc.)
Storage solutions on the cloud
Database administration services 
Queries and consultations 
Note: Gigs (Optimization & Design, Queries, and Help/Consultation) will be moved from the Programming & Tech category to Databases. 

Data Processing

Data collection services are provided through web scraping and extraction using mining capabilities. Further services within this domain include: 
Data manipulation and transformation (ETL)
Automations
Formula and Macro creations on data sheets (such as excel, google sheets etc.), VBA, and script editor code snippets.
Note: Gigs (VBA/Macros and Data Mining/Scraping) will be moved from the Programming & Tech category to Data Processing. 

Data Analytics

Data-driven decision-making based on business data analysis. Here, statistical and business intelligence models applicative techniques, applied across all business functions, are used to optimize sales effort, product performance, inventory management, and forecasting. Further services within this domain include offering data services in: 
Marketing and Sales
Product and UX
Surveys and Research
Business and Financial fields
Planning and Supply Chain
Consultation
Note: Gigs (Modeling and Consultation) will be moved from the Programming & Tech category to Data Analytics. 

Data Visualization

This subcategory is what it states: the ability to see data in a visual format by:
Creating graphs and charts
Integrating interactive dashboards
Generating reports based on business information 
Creating geographical information systems on map views
Note: Gigs (Visualization) will be moved from the Programming & Tech category to Data Visualization. 

Data Science

BU using machine learning and advanced AI techniques to extract business insights, useful information is derived from unstructured text blocks and natural language. Services within this domain include:
Finding similarities and objects within images and videos, and adjusting images automatically. 
Ranking search results and suggesting personalized information
Analyzing information based on historical data. 
Using deep learning, KNN algorithms, and artificial neural networks.
Note: Machine Learning Gigs will be moved from the Programming & Tech category to Data Science. 

Data Entry 

Services within this domain include:
Manual data capturing typing and virtual assistance operations of Insert, upload, delete, fix formats, verification, tagging, aggregate, collect information, cleaning, process data records, and copy-paste. 

Other 

Data is an exponential industry and there are many more data-orientated service types. In order to learn the precise place for them, and for us as Cappeh to continue learning about required data services, this category stands to grow. 
Learn more with our Programming and Tech Webinar.

"Cappeh Select"

"Cappeh Select: Customer Success Managers"

Having someone by your side is invaluable, which is why a key benefit of being a Cappeh Select member includes access to a dedicated Customer Success Manager.
The objective of our Customer Success team is to streamline the process of transforming your ideas into reality and to enhance your overall experience on Cappeh.

The Responsibilities of Your Success Manager

As a Cappeh Select member, you have the privilege of collaborating with a Customer Success Manager who is dedicated to fostering your entrepreneurial growth and success. They will assist you in identifying the ideal Seller suited to your project and business requirements.

Votre Customer Success Manager vous fournira : Des conseils pour faire avancer votre entreprise. Obtenez des conseils de projet et des recommandations de ressources fiables grâce à leur expertise personnelle de la plateforme Cappeh et des services proposés.

Creating and nurturing robust business relationships. Connect with the ideal Seller tailored to the specific requirements of your project. Discover the process of how we match you with sellers by exploring "How it Works," or contact us with any further questions here.

Invitations to events and valuable resources. Attend webinars covering highly requested buyer-related topics, access informative articles and briefs, and obtain all the tools and resources necessary for your success.

How it works

Below are the steps we employ to effectively offer you personalized guidance from your Customer Success Manager:

1.Determine the stage of the business.
From startup ideas to company expansions, we will assign you a Customer Success Manager tailored to fit your business's specific needs.

2.Direct you to the optimal service.
We will assist you in determining where your services can be listed in the Marketplace.

3.Outsource Sellers and inquire about pricing, timelines, and requirements.
Ensemble, nous examinerons et analyserons l'ensemble des détails de votre projet, de vos besoins et des ressources nécessaires pour vous assurer un succès. Cela inclut l'envoi de recommandations de pigistes sélectionnés avec soin et vérifiés pour faire progresser vos objectifs.

4.Offer continuous assistance during the purchasing process.
No matter your stage in the Cappeh journey, we're committed to supporting you from beginning to end. We'll provide guidance and instruction on how to leverage Cappeh's services to surpass your objectives.

For instance, if you require a logo, we will suggest 4-6 additional relevant Cappeh services that might be beneficial for you (e.g., copywriting, SEO, website development, etc.).
You are welcome to email us (via the Cappeh Select landing page) or arrange a call with a Customer Success Manager for any inquiries, additional project requirements, or consultation regarding your project.

Please reach out to your Customer Success Manager.

Upon joining Cappeh Select, you may reach the Customer Success team via email at Cappehselect@Cappeh.com. Additionally, you have the option to email your Customer Success Manager through your personal Membership page. Should you wish to arrange a Zoom meeting or a personal call with your Success Manager, simply make a request. They will provide you with their personal scheduling link, enabling you to select a time that suits your availability.

FAQs

How can I obtain a Success Manager?

Upon attaining the status of a Cappeh Select member, you are eligible to request collaboration with a Customer Success Manager.
Note: Eligibility for Cappeh Select requires the completion of over 10 orders, amounting to a total of $500 or more, within the past six months.

How can I establish contact with my Success Manager?

After logging in, please click on Contact Customer Success or email your project requirements to Cappehselect@Cappeh.com.

How can I verify my status as a Cappeh Select member?

Please log in to your Cappeh account and visit www.Cappeh.com/select to verify your Cappeh Select status. Click on "Check my status" to view your eligibility. Note: Ensure you are using the same email address associated with your Cappeh Select account.

What should I do if I'm experiencing difficulties with my order?

If you are experiencing any issues with your order, please reach out to our Customer Support specialists via the Contact Us tab located at the bottom of the page.

What is the cost of the Cappeh Select membership?

There are no charges associated with the Cappeh Select program or for obtaining a Customer Success Manager; it is completely free.

"Cappeh Select: Buyer loyalty program"

Cappeh Select, previously known as the Very Important Doer (V.I.D) program, is an exclusive initiative available to devoted Cappeh buyers—and it is completely free!

Advantages of Cappeh Select

Los compradores de Cappeh Select reciben beneficios exclusivos y orientación experta para ayudar a hacer crecer sus negocios. 
Un vendedor puede reconocer a un comprador de Cappeh Select por la insignia de corona en el perfil del comprador. La insignia también aparecerá en las fotos de perfil de los compradores de Cappeh Select en toda la plataforma de Cappeh.
Esta insignia informa a los vendedores que estarán trabajando con un comprador enfocado, comprometido y experimentado. 

As a Cappeh Select member, purchasers are entitled to:

Take advantage of benefits such as coupons, promotions, and additional rewards.
Join exclusive webinar events.
Receive tailored advice from the Customer Success team.
Access priority service through Customer Support.
Benefit from buyer-specific resources.
Gain recognition as a Cappeh Select buyer—highlighted by the crown badge.

Cappeh Select eligibility requirements

A purchaser qualifies for Cappeh Select upon achieving two specific criteria within a six-month period:
The purchaser has completed over 10 transactions successfully.
The purchaser has spent a minimum of $500, or the corresponding amount in their local currency, on Cappeh.
Note: The eligibility status of the purchaser is refreshed within 24 hours following the conclusion of an order.

FAQs

1. How do I join Cappeh Select?

Upon completing 10 individual orders with a cumulative value of $500 or more, you will receive an invitation to join Cappeh Select within 24 hours.

2. How do I check my eligibility status?

If you are eligible, a "Join Free Now" button will appear on both your Buyer Profile page and the Cappeh Select page. If you are not yet eligible, you can check your eligibility status on your Profile page; it will indicate what steps need to be completed.

3. Is Cappeh Select membership free?

Yes, Cappeh Select is free. There are no hidden terms.

4. Can sellers join Cappeh Select?

No, Cappeh Select es exclusivo para los compradores de Cappeh. Los vendedores tienen un programa de fidelidad diferente: Seller Plus.

5. How can I benefit from a Customer Success Manager?

El equipo de exito del Cliente esta disponible para brindar asesoramiento sobre proyectos, consultas comerciales y ayudarle a encontrar al vendedor perfecto. Al unirse a Cappeh Select, puede comunicarse con el equipo de exito del Cliente a traves de correo electrónico desde su pagina de membresía personal.

6. What is priority Customer Support?

As a Cappeh Select member, your inquiries will receive priority, ensuring that your tickets are resolved promptly by support agents.

"Referral Program"

"How does the referral program work?"

Through Cappeh's referral program, you and your friends can earn rewards. By referring a friend to Cappeh, they receive a 10% discount on their initial purchase. Furthermore, you earn a 10% credit based on the amount of their first purchase. Both the discount for the initial purchase and the referral credit have a maximum limit of $100 per order.
Note: The Cappeh referral program is currently not available to our Cappeh Pro clients.

To participate in the referral program:

Despues de iniciar sesión, haz clic en tu nombre de usuario y luego en "Referir a un amigo."

You will be redirected to the referral page, where you will find options for sending referral emails to your friends through the following methods:

Email: separate multiple entries with a comma.

Reseaux sociaux - Vous pouvez publier votre lien de parrainage unique via Facebook, X (anciennement Twitter), WhatsApp, LinkedIn ou utiliser le lien pour partager sur d'autres médias sociaux.

To view a sample of your referral email, kindly click on Preview Email.

Una vez que tus correos electronicos son enviados, o tu enlace es publicado en tu red social, cada vez que un usuario se registra en Cappeh utilizando tu enlace y realiza una compra, recibirá automáticamente un 10% de descuento. Luego, cuando completen el pedido, recibirás la recompensa en tu saldo de Cappeh.

Nota: Una vez que se otorgue la recompensa, recibira una notificación y un correo electronico. El procesamiento y acreditacion en su cuenta puede tardar hasta dos dias. Es importante recordar que el descuento del 10% se aplica solo a la primera compra realizada.

Ensure that your friends register using your referral link. The referral will not be valid if your friend already has a Cappeh account or signs up without utilizing the link.
 
Nota: Todos los pedidos deben ser legítimos. Cualquier intento de manipulación o explotacion del programa de referidos puede resultar en la suspension de la cuenta.

"Can I refer or invite a friend to Cappeh using the mobile app?"

"Using the mobile app for referrals"

When using the app on either Android or iOS, you will find a banner on the homepage where you can refer a friend and earn referral credits. You can also invite/refer friends via the main menu.
Our referral program is designed to easily share Cappeh's excellent benefits with your friends. Invite your friends to join Cappeh and receive up to $100 USD in Cappeh credits! Your referrals also enjoy a 10% discount on their first purchase on Cappeh. For further details, please review our Referral Program Terms and Conditions.
Note: First purchases are limited to $100 USD.
Invite your friends here.
Note: All orders must be legitimate. Any attempt to manipulate or exploit the referral program may result in account suspension.

"Buyer resources"

"FAQs for buyers"

We understand that you may have numerous questions, and we are here to provide answers. Please click on the relevant section for your queries or scroll through for a detailed overview of the most frequently asked questions from our buyers.

Account management

1. How can I tell if a Seller is on or offline?

Le petit cercle a cote de chaque nom d'utilisateur Cappeh indique si le freelance avec qui vous travaillez est en ligne ou hors ligne (vert signifie en ligne ; gris signifie hors ligne). Que vous soyez connecté via un ordinateur ou un mobile, vous pouvez rapidement voir quels freelances sont disponibles pour une reponse immediate. Vous pouvez vérifier le statut d'un freelance sur son profil, dans votre boîte de reception ou vos conversations de commande, ainsi que sur les pages de Gig des freelances. Il est également possible de filtrer les resultats du marche en fonction de la disponibilité de chaque freelance depuis les pages de catégorie, de sous-catégorie et de recherche avancee.

2. How do I change my notification settings? 

Utilize the mobile app or desktop website to manage your notifications effectively. 
Mobile
Navigate to Menu > Settings > Scroll to Notifications > Toggle the notifications you wish to receive on or off.
Desktop
Select your Profile Picture > Settings > Notifications > Toggle the notifications you wish to receive on or off.

Policies & safety

1. What kind of information will Cappeh never ask me to provide? 

We might request certain information; however, we will never request the following:
Your password or login credentials
You to email us your password
You to log into a website outside the Cappeh.com domain
You to download or install an application
If you receive such a request or message, please refrain from downloading or executing any applications or email attachments—they are certainly not from us. 

2. Is my personal information safe?

La tua privacy e di fondamentale importanza per noi. In quanto membro della comunità di Cappeh, ci impegniamo a proteggere i tuoi dati personali. Applichiamo diverse misure tecnologiche e organizzative per salvaguardare i tuoi dati e garantire i tuoi diritti.
Scopri di piu sulla Politica sulla Privacy di Cappeh, che fa parte dei nostri Termini di Servizio.
 
3. Can I pay my Seller directly?

All transactions are securely facilitated via Cappeh on the designated order page, with advance payments required from buyers. It is crucial to note that Cappeh will not provide support for any transactions conducted outside the platform. If you are requested to use a different payment method, please report it to Customer Service immediately.

1. How do I buy a Gig using the mobile app?

On the Gig page, select "Continue". 
Enhance your order by choosing "Add Gig extras" or increasing the "Extra quantity".
Proceed by clicking on Continue to reach the Payment page.
Finalize your purchase with your chosen payment method or activate "Single click payments" for automatic order creation.

2. What are Gig Extras and Gig multiples?

Gig Extras

Additional services are provided alongside a Seller's Gig for an extra fee, as determined by the Seller.

Gig Multiples

This refers to your option to purchase additional quantities of a Seller's Gig

In both cases:

If you increase the quantity, it does not automatically adjust the delivery timeframe. Practically, the Seller might require additional time to fulfill the order due to the extra work involved. It is strongly advised to communicate with your Seller beforehand to clarify any deadline expectations and ensure timely delivery of your order.

3. What are my payment options when using the mobile app?
You have the option to purchase Gigs using PayPal or a credit card. For iOS users, Apple Pay is available, while Google Pay is accessible for Android users. To simplify the payment process, you can enable single-click payments to avoid logging into your PayPal account for every transaction. Alternatively, you may choose to log into PayPal for each purchase.

4. How do I use a promo code?
If you possess a promotional code, kindly apply it during the checkout procedure.

To apply Promo Codes:

Click "Proceed to order" on the Gig you wish to purchase.
Customize your order (optional) > Proceed to payment.
Before finalizing your order, click "Enter promo code" beneath your order's summary > Apply > Place Your Order.
Note: Promo codes cannot be applied to an ongoing order—meaning they cannot be added retroactively. Once the order is placed without applying the promo code, it cannot be added afterward. 
 
5. How to add feedback as a buyer?

Log in and select "Orders" from the top navigation menu. At the top of the orders page, a banner stating 'Your order was completed' will be displayed. Click the "Rate Experience" button located within the banner.

6. How do I leave my Seller a tip?

Upon completion of an order, you are presented with the opportunity to tip your Seller. This option remains available for 30 days after order completion. Three tip options are provided: offering a custom tip to your Seller, leaving a review of their work, or simply expressing your gratitude with a "thanks."

7. How much can I tip my Seller?

The following limitations are implemented to prevent fraud:
The minimum tip amount is $5.
For orders below $25, the maximum tip allowed is $25.
For orders above $25, the tip can be up to 100% of the order amount.
Upon selecting "Tip now," the tip will be deducted from your Cappeh balance. If there are insufficient funds, you will be redirected to the payment page.
Note: A service fee applies to all transactions, including tips. 
 
8. Why does Cappeh charge tipping fees?

The service fee applied to tips helps offset the administrative costs associated with processing payments and maintaining our platform. Imposing a fee on tips also deters potential manipulation, where reduced gig prices could be employed to circumvent standard fees. This strategy aids in Cappeh's ongoing enhancements and customer support.

9. Why was my payment declined?

Payments may be declined for various reasons. Please ensure that: - Your payment details are entered correctly. - Your credit or debit card is valid and not expired. - You have sufficient funds available on your card. Note: Your chosen payment source can provide more information on why your payment was declined, so consult with your bank or PayPal if issues persist. If you continue to experience payment issues: - Consider using an alternative payment method. For example, if you're using PayPal, try using a credit card. - If problems persist, contact Customer Support.

10. What is the difference between Cappeh balance and Cappeh credits?

Your Cappeh balance indicates the available funds in your account. There are three types of funds:
Earnings
Funds you have acquired from fulfilling orders as a Seller
Reimbursements
Funds credited to your account for canceled orders
Previous Reimbursements
Funds credited to your account for orders canceled before January 1, 2019. As fees for services and taxes were not included in these reimbursements, you will not incur these charges again when placing a new order. 

Keep in mind:
Cappeh Credits are displayed in your account and represent the funds granted to you by Cappeh, for instance, through the Cappeh referral program. These credits can be exclusively used to purchase services on Cappeh. Please remain mindful of the expiration date, as these Credits are non-refundable. When you place a new order, Cappeh Credits will be applied first.

11. Can I withdraw money from my Cappeh account?

Les Sellers peuvent uniquement retirer de l'argent de leurs comptes Cappeh s'ils ont généré des revenus à travers Cappeh. 
En tant qu'acheteur, si votre commande est annulée, les fonds (le montant de la commande initiale et les frais de service) apparaîtront dans votre solde Cappeh et pourront être utilisés pour un autre achat. Si vous préférez recevoir un remboursement direct, vous pouvez en faire la demande ici.
Découvrez-en plus avec Comment utiliser mon solde Cappeh pour des achats futurs.
 
12. Where is my order?

Payments may not result in an immediate order. Transactions are pre-screened by your payment processor or bank before the funds are released to Cappeh. Additionally, there may be a technical issue with the payment processor delaying the transfer of funds to Cappeh. In such cases, please contact Customer Support with the following information:
Your PayPal purchase transaction ID: Payments have alphanumeric strings following a hashtag (Example: #123ABC456DEF). You can find transaction IDs in your receipt email or in your PayPal account under the "details" of the payment. Including receipt numbers can also be helpful, so please provide them if possible.
The Gig title or Seller name
The total purchase amount
Customer Support will attempt to restore the order with the provided payment details, or process a refund to the payment provider if necessary.

13. How do I cancel my order?

We strongly recommend attempting to resolve matters with your Seller through the Resolution Center. For further details, please refer to resolving issues with an order.

14. Does my refund include the service fee?

Indeed, Cappeh will refund the full amount of your purchase to your Cappeh balance. Should you prefer the funds be returned to your PayPal account or credit card rather than to your Cappeh balance, please request a refund here. For more information on refunds, please refer to this article.

15. What is commercial use?

The term "commercial use" refers to the utilization of work provided by a Seller for any business-related purposes intended to generate profit. This involves the service's licensing details, ensuring you possess the resale rights to the service. For instance, a logo. Without these commercial rights, a company cannot trademark a logo.

 16. Do I own what is delivered to me?

Unless explicitly specified otherwise in the Gig's description, upon delivery of the order, you are granted all intellectual property rights. This encompasses, but is not limited to, copyrights for the work delivered by the Seller, who relinquishes all moral rights thereto. The transfer and assignment of intellectual property to the buyer are contingent upon complete payment for the Gig. For further details on material ownership, please refer to our Terms of Service under the Ownership section.

17. How do I download attachments and files?

Upon receiving messages, you can download any attached files, which also applies when accepting deliveries from Sellers. If you encounter issues downloading files to your computer, consider the following solutions:
Check your browser extensions (additional features for your web browser).
Ensure no firewall or antivirus software is blocking downloads.
Clear your browser's cache/cookies (temporary files in your browser).
Verify if a pop-up blocker is enabled; if so, disable it for Cappeh.com.
After confirming these steps, visit your order page and click the file or link in the delivery message. When you receive your order's delivery, be sure to download the full-sized file. Copying the preview thumbnail from the order page will result in very low-quality images.
 
General FAQs

1. What are milestones?

Milestones enable a Seller to divide projects into manageable segments, often utilized for larger and more intricate assignments. They allow you to monitor progress and approve deliverables throughout the project's execution. Milestones are available only for orders exceeding $100.
Example: You commission a logo design > Your Seller divides the order into 6 milestones > The first milestone comprises 3 initial concepts > the second milestone involves a draft of your chosen logo > and continues in this manner until final delivery includes all necessary files for the complete order.
Learn more about Milestones.

2. Why is there a watermark on my delivery?

This measure is implemented to safeguard the Seller's work. Upon delivery of your order by a Seller, a watermark will appear on the image preview. Once you accept the delivery, you can download the original image without the watermark.

3. What does it mean if a Seller has activated their 'Set availability'?

This indicates that the Seller is on a temporary hiatus from Cappeh. Their anticipated return date is displayed on their profile and Gig pages. You can reach out to the Seller by selecting "Contact" and choose to be notified when their leave is expected to end. If permitted by the Seller, you will receive an email notification upon their return.

4. What is the difference between the app and the site?

The Cappeh mobile app enables customers to browse all the Gigs offered on Cappeh.com. Customers can communicate with each other through the app on the go to help create and manage orders. Future updates will include more features that are exclusive to the full site.

5. Does Cappeh reach out to its customers?

Periodically, we engage with the Cappeh community. Should you receive a message from an official Cappeh representative, it will be marked by the Cappeh logo and the statement, "____ is an official Cappeh employee."

Not finding the service you’re looking for?

Our Customer Success team is available to assist you. Please reach out to us at yournextproject@Cappeh.com.

"Client product releases"

Introducing our newest product releases, crafted to enhance your experience and address your changing needs.

Personalized offers for clients

Cappeh's innovative brief creation process leverages AI to assist you in generating a professional project brief, ensuring that your project objectives and requirements are communicated with clarity.

Cappeh Neo for clients

We understand that matching clients with fitted Sellers can be challenging. That's why we created Cappeh Neo, our AI agent that is all about helping clients to locate the ideal Sellers with the right talent and services for specific projects.

Profession-based catalog for clients

Cappeh's profession-based search experience offers an innovative approach to matching clients with the ideal Seller for any project.

"7 tasks you should outsource to Sellers right away"

Whether you are managing a large corporation, leading a complex team, or operating a small business, one principle holds: There are only 24 hours in a day. Although some individuals attempt it, it is neither feasible nor advisable to work all 24 hours each day. Ultimately, you will need to delegate and outsource tasks to avoid burnout and serious health problems.

If your team is approaching burnout and you're uncertain about whom to delegate tasks or outsource work, consider leveraging the capabilities of Sellers.

The advantages of outsourcing tasks to Sellers at this moment

Outsourcing to Sellers presents a strategic advantage whether you are self-employed, managing a rapidly expanding startup, or operating within any scenario in between. If you have yet to consider delegating tasks to Sellers, now is an optimal time to start. The freelance workforce has surged, simplifying the process of connecting with high-caliber Sellers. For instance, on platforms such as Cappeh, we have introduced Cappeh Business, which allows you to explore a curated group of Sellers, specifically vetted for business projects, to enhance your team’s capabilities. Collaborating with Sellers has become significantly more manageable than it once was. Millions of skilled professionals have embraced freelancing as a sustainable career path, thereby offering business owners and team leaders the opportunity to leverage a vast and ever-improving pool of freelance expertise.

Tasks to delegate to Sellers immediately

Considering this, we aim to enlighten you on certain tasks that should be promptly ceased and delegated to Sellers. There is no restriction on the number of Sellers you can engage to liberate your time for more crucial, revenue-generating activities.

Here are some initial ideas to consider:

Blogging & Content Creation

Managing content for a blog or YouTube channel can be quite overwhelming due to the extensive amount of work involved. Fortunately, many of the tasks related to blogging and content creation can be efficiently outsourced to Sellers.
Social Media Management & Promotion
If you are running a business or managing a team, your schedule is already demanding. Allocating your valuable time to posting on Instagram is not advisable. Instead, it is more effective to outsource various elements of your social media marketing strategy to skilled Sellers.

Email Management

An Adobe report from a few years back revealed that the average employee spends more than 3 hours daily on email. However, did you know that managing your inbox can be outsourced? A skilled Seller can efficiently handle tasks such as filtering out unnecessary emails or junk and responding to frequently requested items using templates.

Customer Service

If you are operating a small company, maintaining communication with your customers is essential for your success. However, this does not mean you must personally handle all customer service tasks at all times. Consider outsourcing some of the more common requests, such as forgotten passwords, to a skilled Seller.

Data Entry

Inputting data into forms, spreadsheets, or other software at the workplace is often an inefficient use of time, particularly when there are more pressing tasks to address. Delegating data entry tasks to a Seller at a low cost can be a more effective solution.

Graphic Design

If you are dedicating several hours a week to graphic design tasks, such as creating internal flyers or social media graphics, it is imperative to engage a freelance designer immediately. You will quickly realize that they can complete these projects with superior quality in significantly less time.

Project Management

Finally, if you find yourself spending excessive time on project management software, consider outsourcing these tasks to a Seller. Many Sellers are familiar with the same project management applications used by your team and can immediately begin contributing effectively. There's no need for you to spend your time moving tasks around, tagging individuals missing deadlines, or constantly monitoring numerous to-dos. Instead, delegate these responsibilities to a Seller who can help maintain your team’s focus and efficiency.

The possibilities are endless

Certainly, this is merely scratching the surface. Cappeh allows you to delegate virtually any task to a skilled Seller capable of completing it effectively. Be innovative. Try out various tasks and collaborate with different Sellers. Before long, you will experience enhanced mental clarity, a less cluttered schedule, and a flourishing business. The only constraint is your own imagination.

Need a little more help?

Please reach out to the Customer Success Team. We are dedicated to guiding your project toward success, beginning with the ideal project partner. You can contact us at yournextproject@Cappeh.com to initiate the process.

"5 things you didn’t know a Seller can do"

Sellers Offer More Than Just Content Writing. It’s a prevalent misconception that Sellers are only suitable for tasks involving writing, editing, or graphic design. Although these are areas where Sellers excel, they can actually be engaged for a multitude of different roles.
Below are five distinct industries or skill sets where Sellers can broaden their scope or enhance your team's capabilities.

1. Podcasting

In 2020, Podcast Hosting Reviews reported that over 1.5 million podcasts with more than 34 million episodes were available in the U.S. Podcasts, a relatively new medium, have been accessible to the general public since 2004. Currently, 75% of individuals are aware of the term “podcasting,” and over 100 million people regularly listen to podcasts. Podcasts provide an avenue for your company to reach new audiences and share your ideas. They offer opportunities to:
Expand your business
Enhance your audience
Position yourself or your brand as an authority in your field
Deliver thought leadership content
Develop content for a niche market
The primary challenges for those seeking to start a podcast include a lack of:
Time to create content
Suitable broadcasting equipment to ensure sound quality
Technical expertise for podcast production
A freelance podcaster can assist with these challenges. They can support podcast scriptwriting, podcast editing, feedback and review, as well as podcast promotion.

2. Dropshipping

Online e-commerce has been consistently growing (even prior to COVID-19), with total sales increasing from $1.33 billion in 2014 to $3.54 billion in 2019. As more businesses transition to selling products online, the demand for dropshipping services has risen. Dropshipping offers fulfillment services for online sales, alleviating the burden and costs associated with maintaining inventory and handling shipping logistics for retailers. If you are interested in establishing a dropshipping store but are unsure where to begin, Sellers can assist you with all five necessary steps to launch your business:
Develop a dropshipping website
Identify the optimal product(s) to sell
Design product pages with high-quality images, descriptions, and videos
Manage your e-commerce site while providing excellent customer service
Promote your dropshipping site using SEO, social media, and mobile marketing campaigns

3. AR Filters & Lenses

If your target audience comprises individuals, then they are present on social media platforms. Channels such as Snapchat, Instagram, and Facebook provide augmented reality (AR) filters for user interaction and sharing. With options ranging from virtual makeup and false eyelashes to sunglasses and animated animal features, AR filters and lenses are gaining significant traction. Many social media sites now invite creators and designers to develop custom filters and effects. This scenario offers a significant opportunity for brands and companies to enhance brand awareness, engage with consumers, and expand their reach by designing proprietary AR filters and lenses. Engaging a Seller to craft AR filters can facilitate a swift adaptation to this burgeoning trend, ensuring your brand remains relevant and competitive with your target audience.

4. eLearning

The global pandemic of 2020 drastically transformed the educational landscape worldwide. Although eLearning and virtual schooling were existing concepts, their significance has intensified as educators and institutions increasingly depend on these methods to connect with students. Initiating eLearning may appear challenging; however, freelance experts are available to support in developing eLearning content and producing videos and animations—ranging from creating quizzes and converting PowerPoint presentations into videos to crafting comprehensive curricula and interactive lesson plans.

5. Translation

Did you know that 67.3 million people in the U.S. speak a language other than English at home? Although some of these individuals are highly proficient in English, approximately 9% of the U.S. population is not. This presents a significant opportunity for brands and companies to engage with an audience in their native language. If you don’t have an individual who is fluent enough to translate your website and other customer-centric materials, consider hiring a professional Seller for translation services.

Expand Your Capabilities with Sellers

From small enterprises to major corporations, engaging Sellers is an excellent method to enhance your team's capabilities and skills without the commitments involved in hiring a full-time employee. Discover freelance talent for these five tasks, among many others, on Cappeh.

"6 Tips for Finding the Right Voice Over Artist for Your Next Project"

Whether you're creating a promotional video, game, or any other audio project, selecting the appropriate voice-over artist is essential. The individual chosen will represent your brand's voice. A skilled voice-over (VO) artist can enhance your project's emotional impact and leave a lasting impression. Conversely, an unsuitable choice can be detrimental. Understanding what to consider when hiring a voice-over artist can streamline your selection process and help you find the ideal candidate. Begin with these six tips.

1. Comprehend What You’re Seeking

Antes de sumergirte directamente y comenzar a escuchar demos, es importante que te tomes un momento para reflexionar sobre lo que realmente necesitas. Empieza elaborando una lista de los rasgos emocionales que se alineen con tu marca. Por ejemplo, ¿buscas a alguien que sea divertido y juguetón? ¿O alguien que inspire sentimientos de seguridad y estabilidad?
Al empezar a buscar talento de doblaje, podrás reducir tus opciones basándote en quienes más probablemente despierten las emociones correctas.

2. Listen to Numerous Demonstrations

Professional voice-over artists typically possess multiple demos of their work. It is advisable to listen to several samples from each artist under consideration. This process will provide insights into their range and versatility, and enable you to determine if their previous work aligns with your target demographic. Given the abundance of available voice-over artists, it is important to evaluate a variety before reaching a decision.

3. Conduct Testing with Your Target Market

Once you have selected a few artists you admire, invest time in conducting tests to determine if they genuinely appeal to your target demographic. For a smaller, local audience, a handful of tests should provide a reliable answer. Conversely, if you are executing national campaigns with broader audiences, consider extending the duration of the testing phase.

4. Inquire Regarding Availability

Lors de la planification de l'embauche de votre artiste voix-off pour un travail continu, assurez-vous de vérifier leur disponibilité. Dans ce cas, il se peut que vous deviez collaborer avec eux sur plusieurs mois, voire une année ou plus. La dernière chose que vous souhaitez est de commencer votre projet avec un excellent artiste VO, pour découvrir trop tard qu'il ne peut pas répondre à vos besoins continus. Poser cette question dès le départ peut vous aider à éviter toute déception future.

5. Solicitar Tarifas y Precios

Although price should not be the sole determining factor, the rates of a voice-over artist can assist you in evaluating their suitability. An experienced professional usually offers competitive rates that align with industry standards.
When requesting quotes, pay attention to indications that the artist is well-informed about the industry. For instance, they might discuss buyout options, usage periods, and other factors that could influence the final cost.

6. Take a Long-Term Approach

Finally, it is important to adopt a strategic long-term perspective when selecting voice-over talent. Instead of concentrating only on the immediate project, consider how the artist will integrate with your brand in the long run. Customers often develop an attachment to a brand's voice, so it is crucial to select someone whose values align with your brand and who can effectively represent you for years to come.

Explore Our Talented Voice Over Artists

Having grasped the fundamentals of hiring a voice-over artist, you are prepared to explore your options. We invite you to browse our extensive selection of talented voice-over artists.

"Seller Coupons for buyers"

Seller Coupons are a means for Cappeh sellers to acknowledge and reward their preferred buyers by providing a discount on an order. These Coupons are exclusively available to Seller Plus members. Sellers are allotted a limited number of Coupons each month, so receiving a Seller Coupon indicates that you are considered highly valued.

Seller Coupons received by e-mail/notifications

Coupons provided by a seller with whom you previously made a purchase are valid for 30 days. To redeem a Seller Coupon received via email or notification: 1. Click on one of the seller's Gigs, or navigate to their Profile Page. You can also use the link from the email or notification received. 2. On the seller’s Profile Page and the respective Gig, a banner will display the discount information. 3. Upon placing your order, the Payment page will confirm the application of the Coupon, reflecting the updated price. Note: You have the option to proceed with payment or remove the Seller Coupon. Should you choose to remove it, Cappeh will retain it for potential future use.

Seller Coupons received in a Custom Offer

Coupons issued by a seller as part of a Custom Offer are valid for a period of 24 hours. These coupons will be automatically applied to the Custom Offer. To utilize a Seller Coupon received as part of a Custom Offer, simply accept the Offer.

Gig discounts for first-time buyers

A first-time buyer promotion is a way for Cappeh sellers to offer a special Gig discount to buyers they haven’t worked with before.

How it works

Certain gigs provide a special discount for buyers who have never previously ordered from the seller. This promotion is restricted to specific gigs chosen by the seller (excluding Custom Offers) and is applicable only to orders priced at $15 USD or more. Note: This first-time buyer promotion cannot be combined with Seller Coupons or any other discounted rates.

What the promotion looks like

1. If a seller is providing a promotion, it will be visible when you access their Gig page directly.
2. The promotion details will appear in a pop-up window.
3. The pop-up will contain all pertinent information, including the discount percentage and the expiration date.
Note: Some promotions may conclude before the listed expiration date.
4. The promotional price will be automatically applied to your order.
The discounted amount will be reflected on the Payment page.

Seller Coupon Terms:

All Cappeh Terms of Service are applicable. Seller Coupons are issued directly by sellers to buyers, not by Cappeh. These coupons are valid only for transactions on Cappeh with the issuing seller and are subject to a time limitation based on the type of coupon. Seller Coupons are restricted to one use per buyer, are personal, and cannot be transferred. They are solely for the recipient buyer's use. Seller Coupons cannot be used in conjunction with any other Cappeh promotions, including Cappeh Credits or Cappeh Promo Codes. For orders involving one or more milestones, as well as Gig Subscriptions or other recurring services, the Seller Coupon is applicable only to the initial payment. If an order placed with a Seller Coupon is cancelled for any reason, the coupon becomes void. In the case of Cappeh Pro accounts, the Seller Coupon is available only to the team member who placed the order; other team members do not have access to use the coupon.

FAQs - Seller coupons

1. Does the coupon have an expiration date?

There are two categories of coupons: 1. Coupons provided by a seller from whom you have previously made a purchase. These are valid for 30 days. 2. Coupons issued by a seller as part of a Custom Offer, which remain valid for 24 hours.

2. Is there a minimum order amount for coupons to be used?

The minimum purchase requirement is $15.

3. What can I purchase with my Coupons?

You can use your coupons to purchase any of the seller's Gigs and/or Custom Offers.

4. Where can I get coupons from?

Sellers are able to attach a coupon to a Custom Offer. If a Custom Offer including a Coupon is received, you may utilize the discount provided you do not have another active coupon from the same seller.

5. If I use a Coupon on an order and the order is canceled, can I use the Coupon on another order?

No, a coupon can only be used one time. If it is applied to an order that is subsequently canceled for any reason, the coupon will be rendered invalid.

"Webinars for buyers"

"How to outsource creative content production"

Our daily responsibilities frequently hinder our ability to produce high-quality content. Moreover, internal resources dedicated to content creation are limited. Fortunately, engaging Sellers or agencies can significantly enhance both the efficiency and quality of your content strategy.
Explore strategies for collaborating with external providers for content creation in the complimentary guide from Cappeh and HubSpot. Discover how to identify the ideal Seller for your project and how to craft effective content briefs.

Find out in the guide:

How to Outsource Content Production
Finding the Right Seller
Free Templates for Content Marketing and Design Briefs
Pros and Cons of Outsourcing Content Production

"Sellers are your solution to the "great resignation"

According to a new report from Monster.com, an astounding 95% of employees are contemplating a job change.

Various factors motivate their desire to move on. During the pandemic, many employees remained in roles they were not passionate about to ensure financial stability. However, with the job market significantly tightening—evidenced by the 9.2 million job openings nationwide as of late May—workers now feel more at ease pursuing career changes.

Some individuals are contemplating permanent withdrawal from the workforce. Approximately 3 million workers aged over 55 are considering early retirement, made more attainable by the flourishing stock and real estate markets [Source (2)].

Other employees are temporarily stepping away from work. According to a poll by Morning Consult, 65% of Americans are prepared to embark on trips they had previously delayed [Source (3)]. Additionally, one survey indicates that a third of workers intend to take more than three weeks of vacation this year [Source (4)].

This mass departure from the workforce, often referred to as the "Great Resignation," has already commenced [Source (5)]. In April, an unprecedented 4 million Americans resigned from their jobs [Source (6)]. By May, the most recent month for which data is available, 3.6 million had departed from their employers [Source (7)].

Este índice de rotación sin duda generará problemas para los profesionales de recursos humanos en todo el país. Ahí es donde entra Cappeh Business.
En lugar de apresurarse para contratar empleados con poca antelación, muchas empresas estarían mejor si confiaran en un equipo de talentosos Sellers que poseen las habilidades necesarias para abordar cualquier proyecto, desde diseñar sitios web atractivos hasta gestionar campañas de redes sociales en múltiples plataformas o llevar a cabo proyectos de investigación exhaustivos.

With Cappeh Business, you can streamline your recruitment process, eliminating the time spent on interviews, vetting, and uncertainties to obtain the diverse support you require. Our dedicated Cappeh Business Success Managers are available to assist you, offering guidance through an extensive catalog of vetted and talented freelance professionals to ensure you are matched with the most suitable candidates.

Cappeh Business is crafted to seamlessly incorporate freelance professionals into your current team and departmental framework. It facilitates effortless collaboration for businesses across various departments, time zones, and digital platforms. The platform fosters a more cohesive workplace, enabling both full-time staff and Sellers to exchange ideas, share project details, and establish common objectives.

The platform also allows users to seamlessly manage a larger organization and monitor a whole team at once. You can supervise project progress, approve transactions, and set team budgets in one place [Source (11)].

Understaffed companies are not the only entities that value the expertise and adaptability of Sellers. Sellers are progressively becoming essential to the success of businesses, both large and small.

The content is in English. Here is the professional rewrite: "Numerous individuals already favor selecting their work schedules and choosing the projects they undertake. This trend is likely to expand post-pandemic, as many workers have acclimated to remote work and are seeking organizations that provide more flexible work options. A recent study suggests that by 2027, Sellers could comprise over 50% of the total U.S. workforce [Source (12)]."

With the sector undergoing rapid expansion, the question facing HR professionals is no longer if they should use Sellers, but how to do so effectively. Cappeh Business provides the collaborative solution that human resources departments have been seeking.

"Hiring Sellers is the "new normal" statistics say"

As the world closely monitors the increasing availability of vaccines and hopes for a swift return to pre-Covid-19 normalcy, one question prevails: What will this “new normal” entail?
Regarding the workplace, it is evident that the “new normal” will differ significantly from pre-pandemic life. Numerous major brands are adopting long-term or indefinite remote work policies. Some companies are even relinquishing their office leases, choosing instead to save millions in overhead costs. Amidst this substantial transformation, freelance and contract work have surged to unprecedented levels.
With the rise of skilled Sellers and increased corporate budgets for hiring contractors, the pandemic has fostered ideal conditions for the freelance economy. This situation presents significant opportunities for both Sellers and businesses.

A surge in Sellers

In 2020, there was an unprecedented increase in new freelance talent. With approximately 400 million jobs lost in the second quarter of that year, many individuals turned to freelancing as an alternative to the traditional 9-to-5 job. This trend has contributed to the significant growth of freelancing platforms over the past year. Officially, at least 2 million people joined the freelance workforce in 2020.
Primarily, these are not part-time or unskilled Sellers. Many directors and even C-Level executives, who were tired of the long hours at the office, have chosen more flexible, remote work opportunities as Sellers or fractional employees. This development is not surprising, given that in 2011, McKinsey research estimated that 58% of U.S. companies would be inclined to use Sellers in high-level roles in the future. With the freelance industry valued at over $1.2 trillion, it's understandable why an increasing number of Sellers are eager to be part of it.

More companies hiring Sellers than ever

Certainly, it's not only the number of individuals opting for freelancing that's rising significantly as we adapt to a "new normal." More companies than ever are engaging Sellers for various roles. This is just one of the many positive aspects Sellers are experiencing during the pandemic.
The numbers are remarkable. In the second quarter of 2020, shortly after the pandemic hit the U.S., one report shows that online freelance job postings increased by 41%. At Cappeh, we observed a 44% year-over-year increase, driven by more clients investing more in freelance projects. This was merely in the first quarter of 2020.
We have also witnessed a significant uptick in companies joining our platform to recruit Sellers. Furthermore, we have experienced growth in our high-value buyers, who now account for 58% of our revenues.

What does this mean?

So what do these growing stats mean for the freelance industry?
For Sellers, the current market offers abundant opportunities. A skilled individual can earn a substantial income by working independently. If you have a talent or skill and wish to generate extra income or launch a full-time freelance business, the timing has never been more favorable. Numerous clients are seeking Sellers to address gaps left by layoffs or furloughs. Various emerging industries require part-time assistance, and many possess robust budgets to invest in a freelance team.

For businesses, this signifies a growing trend of companies relying on Sellers as a practical solution for accomplishing critical tasks. Engaging Sellers translates to reduced overhead expenses and lower project costs. It requires minimal onboarding, provides fewer benefits, potentially involves lower wages, and often utilizes a workforce that can complete projects around the clock. If you have yet to explore hiring Sellers, now is the opportune moment to adopt this strategy. Join countless peers and companies worldwide who leverage Sellers to complete essential tasks and propel their businesses forward. This is the "new normal," and it promises significant benefits. Discover how to select the right Seller on Cappeh.